We are sure you will be delighted with your purchases from Crankhouse Coffee but occasions may occur where you feel it necessary to return an item. We aim to keep this process as simple and easy as possible.
You have the right to cancel the contract for the purchase of any item within seven working days of delivery. EU customers are also entitled to a statutory cooling off period of 7 days. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality. It is our policy that if you are not entirely happy, you can return your purchase in its original condition within 30 days for a full refund or replacement – it’s up to you. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake or the item is faulty.
Please return any such items to:
Crankhouse Coffee Ltd
Basement 130 Fore Street, Exeter, EX4 3JQ