Terms of Service

PRICES
All prices are in UK Pounds and are inclusive of VAT at the current applicable rate. There is no VAT on roasted coffee.

AVAILABILITY
Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).
Although we endeavour to hold stock of all items on our site, this cannot be guaranteed. Therefore, by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock. Designs on certain accessory items may vary, according to supply.
In the event of unavailability for whatever reason we will advise you of the position when we receive your order and await your subsequent instructions.

ORDERS
You can order in the following ways:
1 Securely On-line
2 Securely by phone: Tel #07588 020288

PAYMENT
We accept payment in the following ways:
1 By credit card - Mastercard, Visa, etc. (NO charge)
2 By debit card - Switch, Maestro, etc. (NO charge)
3 By cheque or postal order. Cheques should be made payable to ‘Crankhouse Coffee Ltd.’ Please write your cheque guarantee card number on the back of your cheque.
Payments by cheque must be cleared before dispatch (please allow up to 5 working days for this process before the items are dispatched).

DELIVERY
We aim to dispatch all orders within 2 working days from receipt of order. We will dispatch orders using either Royal Mail or courier for large orders. Royal Mail aim to deliver most 1st class mail in the UK by next working day but do not guarantee this. Royal Mail also state that they aim to deliver to European destinations within three to five working days, major cities worldwide within five days and other destinations within seven.
In any instance, we request that you allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay.

If you have any queries concerning delivery costs then please contact us via email (sales@crankhousecoffee.co.uk) or telephone (07588 020288) before placing your order.

 

For international deliveries please contact us to enquire about pricing.



WHOLESALE AND RETAIL
Crankhouse Coffee also supplies wholesale speciality coffee and coffee accessories for foodservice and retail outlets.
Cafes, restaurants, hotels, delis, and farm shops are all welcome to try a sample of our coffee. Just call and ask for a price list and we'll be pleased to recommend our best sellers.

For more information, prices and terms please contact dave@crankhousecoffee.co.uk